Refund Policy

All screenings, intake sessions, and therapy session packages purchased through GuideMe are non-refundable once booked or accessed. This includes:

• Initial screenings and intake evaluations
• Single therapy sessions
• Multi-session therapy packages
• Any digital screenings or personalised care pathway recommendations

Once a screening has been completed or a session has been scheduled, the service is considered delivered or reserved and cannot be refunded.

We understand that exceptional circumstances can arise. Refund requests may be considered on a case-by-case basis at GuideMe's discretion. Examples may include:

• Technical issues that prevent access to the service
• Provider unavailability where a suitable alternative cannot be offered
• Exceptional personal circumstances

Submitting a request does not guarantee a refund. All decisions are final and made in line with our service commitments and operational costs.

If you believe your situation warrants consideration, please contact us at support@joinguideme.com within 7 days of your purchase, including:

• Your full name
• Order or booking reference
• A brief explanation of your request

Our team will review your request and respond within a reasonable timeframe.